Delivery within West Malaysia will take 3-5 Business days and East Malaysia 7-10 business days once your order has been shipped out from our warehouse. It is customer’s responsibility to check the status of the item upon ordering after order confirmation is sent via email. 

Should shipping postal address or contact number provided be incorrect, whereupon re-route is needed, customer shall bear the re-route cost incurred.

We will send tracking information to the e-mail address associated with your order once the order is fulfilled and processed by courier provider for shipping.

We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders RM80 and over and a flat rate of RM4 for orders RM40 and over. Otherwise, we charge a flat rate of RM8 for shipping for anything else.

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately at hello@lifelab.my upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order. 

If you are not 100% satisfied with your purchase, you can return your item(s) for an exchange or a full refund within 7 days from the day you’ve received your parcel. (Returns must be unused, in the state you received them, and in the original packaging with the tag still attached and not damaged). Merchandise returned not in its original state may not qualify for an exchange or a refund.

To return, please email us at hello@lifelab.com with your order number.

For the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.

As an online business our prices change in response to trends, stock and demand from customers. In this case we will not refund the difference.

All discount codes are available for a limited time, while supplies last and cannot be used once expired. These discount codes are not redeemable for cash and are limited to one promotion per order, and in some cases the discount code can only be redeemed once per person in order and has its unique terms and conditions to allow fair redemption and distribution of discount codes to all of our valued customers

**Please note that excessive abuse or misuse of promotions and/or discount codes may result in order or item cancellation.

Yes, we do take bulk orders. Please contact hello@lifelab.my and tell us what you need, and we will get back to you as soon as possible during business days. The MOQ for bulk orders is 100 pieces and above.

No, we do not offer any customisation or embroidery in-house. 

Single use of phone number OR email is applicable for every 1 (ONE) redemption per transaction only for 1 (ONE) order.

If fraudulent/duplicate orders found, only 1 (ONE) Giveaway/Free Product Redemption will be honoured.

Voucher is non-stackable for all campaigns. The shipping fee is excluded from the Contest/Giveaway/Free Product Redemption/Voucher.

We’re glad to hear you out! Please email us at hello@lifelab.my.